Refund policy

📦 Return & Replacement Policy

At SILVAURA JEWELS, we are committed to providing our customers with premium quality 925 Sterling Silver jewellery. Every piece is carefully inspected before dispatch to ensure it meets our high-quality standards.

To maintain hygiene standards and product authenticity, we follow a strict no return and no exchange policy, with exceptions made only in the event of a manufacturing defect or transit damage.

📋 General Policy:

• Returns and exchanges are not accepted for reasons such as personal preferences, incorrect size selection, or change of mind after purchase.
• Only products with a genuine manufacturing defect or physical damage during transit are eligible for replacement.

🎥 Mandatory Unboxing Video:

To process any replacement requests for defective or damaged products, customers must provide a clear, continuous unboxing video as proof:

• The video must begin before opening the package and should clearly capture the unsealing and inspection of the product.
• Claims without an unboxing video will not be entertained under any circumstances.

🔁 Replacement Procedure:

• Notify us within 24 hours of delivery by contacting our customer care team at Silvaurajewels06@gmail.com or +91 9643706197
• Share your Order ID along with the unboxing video highlighting the defect or damage.
• Once verified and approved by our team, a replacement for the defective product will be arranged.

⚠️ Important Terms:

• Products like earrings, nose pins, and customised jewellery are strictly non-returnable and non-exchangeable for hygiene and personalisation reasons.
• No refunds or replacements will be processed for claims raised after 24 hours of delivery or without valid proof as stated above.
• Shipping charges for non-defective product returns (if exceptionally permitted) will be borne by the customer.

📞 Contact Information:

• Email: Silvaurajewels06@gmail.com
• WhatsApp: +91 9643706197